How Do I Choose the Right AC Repair Company in Canada?
When your air conditioner stops working on a steamy summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the finest AC repair services in Canada, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you choose.
1. Read Customer Reviews
Many homeowners begin their search for an air conditioning repair company on the internet. While you’re there, be sure to read feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are helpful when hunting for an AC repair business. Figure out which companies the people closest to you have employed for HVAC repair in the past and whether they had a positive experience. This firsthand insight and the potential to ask specific questions can help you make an knowledgeable decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A specific company may clearly be the best, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge an extra fee for mileage for traveling beyond their usual boundaries. Ask if your neighborhood is included in the company’s service area. If not, determine if they’re prepared to come to you for an extra charge. Diligently weigh your local alternatives before deciding to pay extra for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners often malfunction at the most undesirable times. Choosing a company that provides emergency services is vital if you need timely, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and inquire if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s focus on quality and professionalism. Look for an HVAC repair company that has certifications such as North American Technician Excellence (NATE) to demonstrate that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to operate legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage while the company’s crews are making the repair. Ask for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of supplying quality service very likely has the experience necessary to handle challenging problems. See how many years the company has been operating. Then, ask a technician whether they have previously worked on the problem you need addressed. This kind of experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is essential when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and willing to answer your questions. Keep an eye out for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Obtaining multiple quotes helps you identify a company that offers competitive and fair prices. Be wary of companies that come up with low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to their work. The most trustworthy companies provide detailed and transparent quotes up front, guaranteeing you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and provide warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC technician doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to disrupt your comfort, contact an office near you and schedule qualified AC repair services.