When your air conditioner stops working on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know where to turn? Follow these 10 tips when choosing an HVAC repair company to help you feel good about the service provider you choose.
1. Read Customer Reviews
Many homeowners start their search for an air conditioning repair company on the web. While you’re on your computer, phone or tablet, be sure to look at ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are useful when looking for an AC repair business. Find out which companies the people closest to you have hired for HVAC repair in the past and whether they had a good experience. This firsthand insight and the ability to ask specific questions can help you make an informed decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A particular company may be the best in the business, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge an extra fee for mileage for going to calls at properties outside their normal service area. Ask if your neighborhood is included in the company’s service area. If not, ask if if they’re prepared to come to you for an extra fee. Carefully weigh your local companies before deciding to pay extra for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners tend to break down at the most inconvenient times. Choosing a company that delivers emergency services is essential if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to excellent craftsmanship and professionalism. Try to find an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any professional, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to do business legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage while its employees are making the repair. Ask for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of supplying quality service very likely has the experience it needs to handle complicated HVAC breakdowns. Determine how much time the company has been in business. Then, ask a specialist whether they have previously worked on the problem you need addressed. This type of experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is crucial when dealing with any company. The HVAC repair company you choose should be responsive, attentive and able to answer your questions. Try to find evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Acquiring several quotes helps you find a company that offers competitive and reasonable prices. Be leery of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most trustworthy companies provide thorough and transparent quotes up front, guaranteeing you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and offer warranties for your peace of mind. Such coverage displays quality assurance and helps you move forward with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC technician doesn’t have to be daunting. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to impede your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Calgary.