How to Fix Your Nest Thermostat When it Won’t Respond

If your home is running on the Nest Thermostat you have probably heard about the recent outages and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter. 

But fear no more! 

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code? 

For more detailed information, visit Nest Support page. For a quick summary, keep on reading: 

Nest Thermostats that were recently updated to software version 5.1.3 or later may have some problems, including becoming unresponsive, not correctly charging the battery, or shutting down completely. Nest says to try recharging and restarting your thermostat to resolve the glitch and get it up and working again. 

Signs of this problem include the following: 

  • The thermostat not working in the Nest application and disconnected from the Wi-Fi 
  • The thermostat alerts you that the battery is low and it needs to shut itself down 
  • The thermostat’s animated features are slower than usual 
  • The thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display is dark and unresponsive (you may also see a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding heating and cooling system(s) 

If your Nest Thermostat is turned on but you can’t control it or it’s performing slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer. 

IMPORTANT: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.) 

After roughly 10 minutes of charging, detach the Nest Thermostat from the USB cord. If the component has turned on while charging, shut it down and then turn it back on again, manually restarting the thermostat. Once it has fully restarted, plug it back in to fully charge. After about 60 minutes of charging, unhook the Nest Thermostat and restore it to its base. 

You should be be ready to go at this point, but  if you’ve had enough and want to change your thermostat, you can read our comparison of common thermostats.  

If you have attempted both of these processes and the Nest Thermostat is still having issues, you will need to bring in some experts. Enter us! If Winnipeg Supply Service Experts installed your Nest Thermostat, please feel free to call us at 204-800-0613 or schedule an appointment online. 

And if you’ve got another problem, like a warning from Nest that your furnace is shutting down, then your thermostat may not be the problem at all. You may need to call Winnipeg Supply Service Experts as one of Winnipeg‘s premier furnace experts to fix your hvac.  

Additionally, do not let this matter scare you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is truly saving money for you all hours of the day. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings every day, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make. 

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