What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Service Experts Heating & Air Conditioning, you will pay for the trip charge and a diagnostic fee individually. Some companies you’ve worked with in the past most likely combined the trip charge and diagnostic fee, but we think we can provide you with greater value by separating them.

What's a Trip Charge?

A trip charge includes the cost for a qualified plumber or HVAC technician to visit your home. Often called a service call fee, this charge is the standard rate for sending our technicians, equipment and expertise to your door. If you want to cut out the trip charges in the future, you can look into signing up for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services necessary to determine the root of a problem. In plumbing, this could be comprised of scoping. During HVAC repairs, it could involve examining the inside of your system. If you elect to use Service Experts Heating & Air Conditioning for your repairs, the diagnostic fee will be rolled into the repair bill. But bear in mind, you will be charged for the diagnostic services alone if you don't.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In general, a trip fee includes sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work involved in assessing the problem and figuring out a plan for repairs. If you pay for repairs, you won’t even notice the diagnostic fee because it's absorbed into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Separated?

Some other plumbers and HVAC companies are going to charge one fee for both the trip and the diagnostics. As opposed to charging you for two services together, we prefer two distinct fees. This allows us to price our services in the fairest possible manner.